Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Ensuring the successful implementation and adoption of a queue management platform for enterprise customers across North America, driving measurable value and account growth. Focus on building strategic relationships, providing product expertise, and collaborating with internal teams to influence the product roadmap.

Location: Remote (USA), with occasional on-site visits as needed. Preference for Chicago or East Coast locations.

Salary: $88,000–$116,900 annually, plus bonus eligibility.

Company

hirify.global offers an industry-leading queue management and appointment scheduling platform that helps businesses streamline operations and deliver exceptional customer experiences, trusted by 10,000 companies worldwide.

What you will do

• Manage a book of accounts, ensuring smooth initial implementations and deep product adoption for the hirify.global platform.
• Build strategic relationships with customers, acting as a trusted consultant to address business challenges and drive account revenue expansion.
• Act as a product expert, providing best-practice guidance and actionable insights to customers.
• Drive technical success by executing product implementations, configuring accounts, and performing performance analyses.
• Collaborate with the Customer Success team to design and implement processes and best practices.
• Serve as the voice of customers, sharing critical insights and feedback that influence the product roadmap.

Requirements

• 4+ years of experience in a Customer Success role in B2B SaaS, ideally in a scaleup environment with enterprise clients.
• Demonstrated ability to drive successful product implementations, account expansion, retention, feature adoption, and improved NPS.
• Strong ability to articulate complex problems clearly and concisely to diverse audiences.
• A proactive, results-oriented individual with a history of adding value in dynamic, fast-growing organizations.
• Proven experience building and nurturing lasting relationships with customers and colleagues.
• English: B2 required.

Nice to have

• Familiarity with APIs and their application in advanced customer workflows and custom integrations.
• Experience using support or ticketing platforms such as Intercom or Zendesk.
• Basic coding skills (HTML and CSS) for quick and simple edits.

Culture & Benefits

• Health, dental, and vision insurance coverage.
• Unlimited Paid Time Off.
• 401K plan with a 6% company match and no vesting period.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Disability Insurance and Term Life coverage.
• Tuition Reimbursement and Voluntary Wellness Program with rewards.
• Flexible working hours and a commitment to employee development.