MM/Ent. Customer Success Manager

TL;DR

MM/Ent. Customer Success Manager: Manages the entire customer lifecycle, focusing on retention, churn mitigation, and identifying growth opportunities for a global HR platform. Focus on developing strong customer relationships, strategic planning, and collaborating with sales to ensure high-quality service delivery and client satisfaction.

Location: Fully hirify.global (Global)

Salary: $29,840—$67,120 USD (base only, plus 20% performance-based variable)

Company

hirify.global is a product company building an HR platform that enables businesses of all sizes to recruit, pay, and manage international teams compliantly with ease.

What you will do

• Manage the entire customer journey, fostering long-term partnerships.
• Set and achieve Success Plans with customers on a regular basis.
• Deliver business reviews in partnership with the sales team.
• Identify and leverage upselling and cross-selling opportunities.
• Act as a trusted advisor on product functionality, educating and training customers.
• Monitor customer health to prevent churn and manage escalations.

Requirements

• Strong expertise in the customer lifecycle, with emphasis on retention, churn mitigation, and business reviews.
• Successful implementation of Customer Success Plans / goals setting strategies.
• Proven track record of growing and developing customers, understanding client needs and suggesting targeted solutions.
• Extensive knowledge of managing complex implementation/onboarding projects with a medium-sized book of clients.
• Deep understanding of different stakeholders in your book of business.
• Fluent written and spoken English, with well-structured communication skills.

Culture & Benefits

• Work from anywhere globally with flexible paid time off and working hours (async).
• Provides 16 weeks paid parental leave and mental health support services.
• Offers stock options, a learning budget, and a home office budget with IT equipment.
• Budget for local in-person social events or co-working spaces.
• Emphasizes a healthy life-work balance, encouraging employees to prioritize personal needs.
• Embraces AI as a valuable tool while prioritizing human creativity and authenticity.

Hiring process

• Initial interview with recruiter, followed by an interview with the future manager.
• Interview with team members (without managers present).
• Executive Interview and Bar Raiser Interview.
• Offer, followed by prior employment verification check.