Customer Success Manager (Fintech/SaaS)

TL;DR

Customer Success Manager (Fintech/SaaS): Developing strong, trusted relationships with enterprise customers to drive renewals, retention, and long-term account growth. Focus on product adoption, value realization, and leading contract negotiations and strategic business reviews.

Location: Remote. Work authorization for the country where the position is located is required; sponsorship is not available.

Company

hirify.global is a global provider of reporting, analytics, and performance management solutions that empower over 32,000 organizations with financial intelligence and productivity.

What you will do

• Serve as primary point of contact and trusted advisor for assigned enterprise customers.
• Drive product adoption, engagement, and value realization across the customer lifecycle.
• Lead Quarterly Business Reviews (QBRs) and Success Reviews.
• Own the renewals process end-to-end, including pricing discussions and contract negotiations.
• Partner with internal teams (Sales, Legal, Finance, Product, Support) for a seamless customer experience.
• Identify expansion opportunities and forecast key account metrics.

Requirements

• Bachelor’s degree in Business or a related field.
• 3–5 years of experience in Customer Success, Account Management, or a similar customer-facing role.
• At least 2 years managing enterprise customers in a B2B SaaS or software environment.
• Proven experience owning renewals and managing complex customer portfolios.
• Strong experience with Salesforce and customer success platforms (e.g., Gainsight or similar).
• Demonstrated ability to communicate and influence effectively at all levels, including executive stakeholders.

Nice to have

• Experience with financial systems, analytics, or Office of the CFO solutions.
• Background in SaaS or enterprise software environments.
• Experience contributing to net revenue retention (NRR).
• Additional language skills are a plus.

Culture & Benefits

• Strong customer-first mindset with a passion for making customers successful.
• Ability to operate autonomously in a fast-paced, global, matrixed environment.
• Commitment to equal employment opportunity regardless of background.
• High-energy, high-performance global team.
• Background checks are required for employment.