Senior Machine Learning Engineer (Bangalore/Noida Location)

Location: Hybrid in Bangalore or Noida, India

Company

Series C startup founded in 2019, developing an AI-native platform that transforms contact center interactions into actionable customer and operational insights.

What you will do

• Build and deploy LLM-powered agents for internal tools and customer-facing products.
• Design and improve RAG pipelines, prompt engineering workflows, and tool integrations.
• Experiment with open-source and closed-source LLMs.
• Implement and evaluate reasoning, planning, memory, and retrieval modules for AI agents.
• Optimize ML and LLM systems for accuracy, latency, scalability, and cost.
• Build production-ready AI/NLP pipelines with monitoring, evaluation benchmarks, and continual improvement loops.

Requirements

• Bachelor's, master's, or PhD degree in computer science, mathematics, or a related field.
• 3+ years of industry experience in machine learning, NLP, or applied AI.
• Strong Python programming skills.
• Experience with or interest in RAG and agentic AI concepts.
• Experience with PyTorch, Hugging Face Transformers, model training, inference optimization, and GPUs.
• Experience deploying ML services with REST APIs, Docker, Kubernetes, or cloud platforms, plus exposure to vector databases such as FAISS, Pinecone, or Qdrant.

Culture & Benefits

• Work in a high-impact AI team focused on enterprise applications and customer engagement.
• Collaborate with product, engineering, and customer-facing teams to deliver AI features.
• Learn from colleagues with experience at major technology companies.