Associate Consultant (Software & Cloud)

TL;DR

Associate Consultant (Software & Cloud): Providing 24x7 technical support for Cloud Managed Services customers, troubleshooting voice, Teams, and SBC issues, and ensuring seamless communication experiences. Focus on managing AudioCodes/Ribbon SBCs, SIP issues, call flows, QoS/CAC, and voice gateway configurations in a fast-paced cloud environment.

Company

hirify.global and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future.

What you will do

• Provide L2 support for Microsoft Teams, Skype for Business (On-Prem/Hybrid), Direct Routing & Cloud PBX.
• Troubleshoot and manage AudioCodes/Ribbons SBCs, SIP issues, call flows, QoS/CAC, and voice gateway configurations.
• Monitor OVOC dashboards, resolve alerts, and ensure SLA adherence.
• Handle escalations, perform RCA for major incidents, and support service improvement programs.
• Work closely with global stakeholders and deliver clear customer communication.
• Contribute to technical knowledgebases and uphold quality/security standards.

Requirements

• 3–5 years’ experience with AudioCodes/Ribbon SBCs & enterprise voice.
• Strong exposure to Microsoft Teams Voice, IP phones (Polycom, AudioCodes), and video conferencing solutions.
• Solid understanding of SIP, call routing, VPNs, PBX environments & cloud integration.
• Experience with Skype for Business, migrations to Teams & managed service operations.
• Excellent communication, troubleshooting skills, and willingness to work in 24x7 shifts.
• Engineering degree preferred; ITIL Foundations a plus.

Nice to have

• MS-700 (Teams Administrator Associate)
• MS-721 (Collaboration Communications Systems Engineer)
• AudioCodes ACA

Culture & Benefits

• Opportunity to grow, make an impact, and shape the future of technology.
• Empowerment to work across borders and innovate fearlessly.
• Continuous development of skills through world-class learning and development programs.
• A purpose-driven culture where ideas matter and growth is supported.