Customer Account Manager (SMB)

TL;DR

Customer Account Manager (SMB): Managing a portfolio of SMB customers to ensure adoption, renewals, and satisfaction, with an accent on customer experience and relationship management. Focus on removing roadblocks, accelerating adoption, and identifying expansion opportunities within HR, Talent, and Engineering teams.

Location: Hybrid in Santa Clara, CA

Salary: $100,000 to $125,000

Company

hirify.global helps companies hire developers based on their skills and nurtures a community of developers to upskill.

What you will do

• Manage a portfolio of SMB customers, driving retention and customer satisfaction.
• Conduct regular customer check-ins to ensure customers are realizing value and address issues.
• Support renewal conversations and standard contract processes.
• Act as a strategic advisor by leading customer and internal teams.
• Identify basic expansion or usage opportunities and partner with senior team members.
• Maintain accurate customer data and activity logging in CRM tools.

Requirements

• 1–3 years of experience in a customer-facing role within a SaaS or technology environment.
• Organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
• Customer-focused and motivated by understanding customer needs.
• Strong written and verbal communication skills.

Nice to have

• Familiarity with HR Tech, recruiting tools, or developer-focused products.
• Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams.
• A collaborative mindset.

Culture & Benefits

• Intense work ethic with a focus on speed and quality.
• Eligible for incentive-based pay and stock options.
• Equal opportunity employer.