Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Owning and nurturing customer relationships from adoption to renewal for Fortune 500 clients, with an accent on driving product utilization, optimizing configurations, and advocating for product improvements. Focus on analyzing data to demonstrate business value to executives, identifying expansion opportunities, and ensuring overall customer success in an AI-driven spend management context.

Location: Remote (US)

Salary: $120,000 - $135,000 a year

Company

hirify.global is a leader in autonomous spend-to-pay software, using patented artificial intelligence to help global enterprises, including one-third of the Fortune 500, manage and optimize their spend.

What you will do

• Own the customer relationship from adoption to renewal and expansion for enterprise accounts.
• Drive product utilization and optimize configurations to maximize customer value.
• Advocate internally for product improvements based on customer feedback.
• Regularly analyze and communicate business value to customer executives and their teams through Business Reviews.
• Partner with sales to identify opportunities for upsell, cross-sell, and expansion.
• Oversee key milestones during implementation in partnership with an Implementation Success Manager.

Requirements

• 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.
• Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations.
• Exceptional presentation skills to engage Director/VP/C-level stakeholders.
• Direct exposure to finance and/or accounting (Accounts Payable, Travel and Expense, Accounting).
• Direct exposure to finance tech (e.g., SAP Concur, Chrome River, NetSuite, Oracle).
• Strong spoken and written communication skills.

Nice to have

• Previous experience with project management, fraud, compliance, and EU privacy laws.
• Previous experience using a Customer Success Platform such as Catalyst or Gainsight.

Culture & Benefits

• Work in a fast-paced startup environment where you can make an immediate impact.
• Committed to fair and equitable compensation practices.
• Total compensation package may include an annual performance bonus, stock, and other applicable incentive compensation plans.
• hirify.global is an equal opportunity employer that values diversity.