Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Serving as a strategic partner to customers across the social good sector by guiding them in leveraging cloud solutions and data intelligence to achieve measurable outcomes. Focus on driving adoption, monitoring customer health, and fostering long-term relationships that result in retention, growth, and advocacy.

Location: Remote, United States of America

Salary: $67,400.00 to $90,700.00

Company

hirify.global is committed to powering an Ecosystem of Good®—a connected network of people and organizations working together to build a better world.

What you will do

• Build strategic relationships with executives and key stakeholders.
• Drive usage and value realization of YourCause solutions.
• Develop and execute joint success plans supported by executive business reviews.
• Monitor product usage and sentiment data to identify risks and opportunities.
• Protect recurring revenue through proactive sentiment tracking and wellness planning.
• Identify and support expansion opportunities in collaboration with sales.

Requirements

• 3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector.
• Proven success in relationship-building and customer service.
• Strong communication and presentation skills.
• Experience engaging with c-suite executives and managing sensitive discussions.
• Ability to derive insights from data and demonstrate cloud technology.
• Self-starter with a collaborative mindset and global perspective.

Nice to have

• Familiarity with hirify.global solutions is a plus.
• Passion for helping others and driving social impact.

Culture & Benefits

• Remote-first workforce.
• 401(k) program with employer match.
• Flexible paid time off.
• Generous Parental Leave.
• Opportunities to connect to build community and belonging.