IT Support Engineer II

TL;DR

IT Support Engineer II: Diagnosing hardware and software issues, resolving technical problems, and ensuring a smooth user experience for employees with an accent on maintaining IT infrastructure and leading onboarding sessions. Focus on troubleshooting complex tech issues, managing internal IT projects, and ensuring a secure environment.

Location: Hybrid, primarily based in Jersey City, NJ, with responsibilities for the Salt Lake City office infrastructure. Benefits are US Based ONLY.

Salary: $78,100 - $109,400

Company

hirify.global is the largest small business banking platform in the U.S., providing modern financial solutions for entrepreneurs.

What you will do

• Provide in-person and remote IT support to employees, addressing tech needs efficiently and effectively.
• Manage and maintain all IT infrastructure in the Salt Lake City office.
• Lead onboarding sessions for new hires, ensuring smooth tech setup and access.
• Partner with the security team to maintain a safe and secure environment for end users and customers.
• Troubleshoot hardware/software issues, process helpdesk tickets, and fulfill equipment requests.
• Take ownership of internal IT projects to improve systems, tools, or processes.

Requirements

• 2+ years of experience providing hands-on IT support in a fast-paced environment.
• Proficiency with both Mac and Windows systems, including OS troubleshooting, updates, and encryption.
• Experience supporting video conferencing and phone systems (e.g., Zoom, Google Meet, Dialpad).
• Strong organizational skills and ability to manage multiple priorities.
• Experience using Jira Service Management or similar ticketing systems.
• Experience with device management tools like JAMF and Intune, and corporate networking tools such as Meraki.

Nice to have

• Experience supporting distributed or remote teams.
• Experience working in startup environments.

Culture & Benefits

• Excellent health coverage and life insurance benefits.
• 401K with an immediate 3% company match.
• Generous PTO, Company Holidays, and Flexible Holidays.
• Company-sponsored Mental Health Benefits, including 1:1 therapy.
• Over $1,000 each year to spend on personal wellness.
• Monthly WFH stipends totaling over $1,000 annually.
• Paid parental leave covering up to 20 weeks for birthing parents and up to 12 weeks for all other parents.