IT Support Specialist

TL;DR

IT Support Specialist: Managing and continually improving internal IT systems and support processes with an accent on rapid issue resolution, system administration, and cybersecurity. Focus on ensuring a seamless technology experience for all team members and optimizing IT workflows in a high-growth startup environment.

Location: Remote (US - preference for Los Angeles, New York, or Austin for occasional in-person collaboration)

Company

hirify.global is a high-growth startup team of just over 30 employees, leveraging modern SaaS tools to power its operations.

What you will do

• Provide rapid IT support for hardware, software, and access issues across Mac, Windows, and mobile devices.
• Administer core IT systems like Okta (SSO) and Google Workspace, managing user accounts, onboarding, and offboarding.
• Oversee IT asset lifecycle, including deployment, configuration, software installations, and inventory management.
• Diagnose and troubleshoot technical problems across various systems, applications, and network connectivity.
• Implement and monitor cybersecurity best practices, including multi-factor authentication and access controls.
• Create and maintain IT documentation and continuously refine support workflows and policies.

Requirements

• 2+ years of experience in IT support, helpdesk, or system administration, preferably in a remote or hybrid team environment.
• Strong familiarity with Okta for identity management, Google Workspace administration, Slack, Mac, and Windows environments.
• Solid background in basic cybersecurity, IT infrastructure, endpoint management, and asset lifecycle management.
• Excellent communication, interpersonal, and customer-service skills, with a strong sense of urgency.
• High attention to detail and a proactive approach to improving IT processes and documentation.
• Must be eligible to work remotely from the US.

Nice to have

• Experience with scripting or automation (e.g., Bash, Python, or Google Apps Script).
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• Relevant certifications (e.g., CompTIA A+/Network+, Google IT Support, or Okta Certified Administrator).

Culture & Benefits

• Work in a high-growth startup team fostering operational excellence, efficiency, and strong collaboration.
• Be the go-to person for all tech support needs, ensuring a seamless technology experience for all team members.
• Proactive problem-solver with a customer-service mindset.
• Opportunity to work remotely with a preference for occasional in-person collaboration in Los Angeles, New York, or Austin.