Systems Engineer

TL;DR

Systems Engineer: Providing advanced technical support and project engineering for Managed IT clients with an accent on incident response, Azure infrastructure, and network design. Focus on troubleshooting complex issues, authoring technical documentation, and implementing enterprise-level solutions.

Location: Remote with Santa Rosa, CA as home base. Travel as required for client needs. Must be authorized to work in the U.S.

Salary: $85,000–$90,000 Upon Conversion

Company

hirify.global is a Managed Service Provider specializing in IT support and solutions, providing equal employment opportunities to all employees and applicants.

What you will do

• Provide remote and onsite escalation-level technical support for Managed IT clients.
• Respond to escalated requests from Service Desk Engineers and troubleshoot issues using established best practices.
• Support project engineering efforts, including Scope of Work (SOW) execution and technical planning.
• Contribute to division initiatives, process improvements, and best-practice development.
• Maintain accurate daily utilization reporting and calendar usage within the PSA tool.
• Mentor junior engineers and participate in knowledge sharing.

Requirements

• 6+ years of experience working remotely and/or in the field for a Managed Service Provider (MSP).
• Strong experience with incident response and day-to-day client support in a Managed Services environment.
• Must be authorized to work in the U.S.
• Deep experience working in structured IT environments following ITSM / ITIL standards.
• Strong understanding of ticket hygiene, documentation standards, and detailed technical notes.
• Proven experience with Active Directory, Windows Server, Azure infrastructure, network design, and enterprise software suites (Microsoft 365, Adobe).

Culture & Benefits

• Demonstrate professionalism, positive attitude, and adherence to company values.
• Follow standard operating procedures and consistently use approved tools.
• Equal employment opportunities provided to all employees and applicants for employment.
• Policy applies to all terms and conditions of employment.