Customer Success Manager II (Sports Tech)

TL;DR

Customer Success Manager II (Sports Tech): Managing post-sale relationships for professional soccer teams to drive revenue retention and product adoption with an accent on analyzing engagement metrics, proactive problem-solving, and upselling new features. Focus on building trusted advisor relationships, understanding customer goals, and ensuring full value realization from hirify.global's elite product suite.

Location: Hybrid (Barcelona, Spain). Requires 3 days in the office per week, candidates must live within commuting distance of Barcelona.

Salary: Base €31,500 – €52,500 EUR, On-Target Earnings €45,000 – €75,000 EUR.

Company

hirify.global builds products that help coaches and athletes worldwide capture video, analyze data, and share highlights to improve their game.

What you will do

• Drive retention and growth for a portfolio of 100-200 professional soccer accounts.
• Manage the full renewal process, using Salesforce and engagement metrics to identify account health.
• Act as a trusted advisor, leading kick-off calls and business reviews to align with customer goals.
• Proactively suggest solutions, upsell features, and cross-sell products to optimize customer performance.
• Maintain expert knowledge of hirify.global’s competitive and elite products, leading educational webinars.
• Collaborate with Account Executives and product teams to share feedback and ensure seamless handoffs.

Requirements

• Must be fluent in English and at least one of Italian, Greek, Arabic, or Turkish.
• Experience with CRM software like Salesforce and data-driven workflow management.
• Proven ability to build relationships, understand client goals, and offer solutions.
• Excellent verbal and written communication skills for all stakeholder levels.
• Organized and capable of managing a large portfolio of accounts effectively.
• Deep understanding of soccer from playing, coaching, or previous work experience.
• Must live within commuting distance of Barcelona for 3 days in-office per week.

Culture & Benefits

• Flexible vacation time, company-wide holidays, and meeting-free timeout days.
• Remote work options and autonomy to own your work and try new ideas.
• Resources and opportunities for professional development and career growth.
• Well-designed offices and necessary tech for best work, whether onsite or remote.
• Medical and retirement benefits (depending on location), Employee Assistance Program, and employee resource groups.
• Culture prioritizing trust and outcomes, with a commitment to inclusion.