Manager, Trial Experience (SaaS)

TL;DR

Manager, Trial Experience (SaaS): Leading and developing customer-facing teams to drive trial engagement and conversion for an AI-powered SaaS platform with an accent on strategic thinking, KPI accountability, and process improvement. Focus on coaching, performance management, and leveraging data to enhance team efficiency and customer success.

Location: Remote (Global)

Company

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

What you will do

• Lead, coach, and empower a customer-facing team to achieve goals and foster a positive culture.
• Measure and analyze team performance against KPIs, providing coaching and development.
• Identify and implement process improvements to enhance team efficiency and engagement.
• Conduct performance conversations, manage conflict, and provide feedback to team members.
• Provide technical resources and advice, resolving problems and issuing corrective action plans.
• Serve as an influential leader demonstrating professionalism and taking ownership of team success.

Requirements

• Bachelor’s Degree or equivalent SaaS experience strongly preferred.
• 5+ years of progressive experience leading fast-paced, results-driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred.
• 3+ years of experience with staffing/hiring, performance management, career conversations, coaching, and developing front-line employees and junior managers required.
• Strong technical aptitude to help users succeed with the software.
• Experience using data/analytics tools to solve problems and measure impact.
• Ability to collaborate, influence cross-functional teams, and champion new concepts.

Nice to have

• Working knowledge of Social Media Management, Advertising, Website/Funnel Building, and SEO.
• Working knowledge of Google Suite, Zoom, Facebook, Instagram, Slack, and LinkedIn.

Culture & Benefits

• Global, remote-first environment with 1,500+ team members across 15+ countries.
• Culture rooted in creativity, collaboration, and impact, where innovation thrives.
• Emphasis on people first and cultivating a supportive environment.
• Proactive problem-solving and encouraging growth.
• Commitment to Equal Employment Opportunity.
• Use of AI tools to support parts of the hiring process.