Senior Community Manager (Gaming)

TL;DR

Senior Community Manager (Gaming): Leading the global community engagement strategy for Football Manager, developing and executing plans to connect, grow, and sustain the player base. Focus on building structured feedback pipelines, monitoring KPIs, and fostering strong relationships between the community and development teams.

Location: Remote within the United Kingdom (with in-office and hybrid options available at the London HQ).

Company

Sports Interactive, a wholly owned subsidiary of hirify.global Europe, is the gaming studio behind Football Manager, founded in 1994.

What you will do

• Develop and execute a global community strategy to grow and sustain the player base across platforms and regions.
• Lead, mentor, and develop the Community team, serving as the voice of the community internally.
• Build structured feedback pipelines to collect player insights and translate them into actionable reports for design and development.
• Establish clear goals and monitor KPIs around engagement, retention, and community health.
• Partner with development, marketing, and player support teams to ensure clear communication of updates and news.
• Plan and execute both in-person and online community events.

Requirements

• Significant community management experience in gaming, entertainment, or live-service products.
• Proven experience leading community initiatives at scale.
• Strong understanding of player psychology, online culture, and digital community ecosystems.
• Excellent communication skills, able to translate player feedback into actionable insights.
• Experience collaborating cross-functionally with development, social media, and marketing teams.
• Skilled in using analytics and community tools (Discord, Reddit, Brandwatch, Sprinklr, Sprout Social etc.).
• Deep passion for Football Manager.

Nice to have

• Background in community content strategy or creator partnerships.
• Experience hosting livestreams, AMAs, or community broadcasts.
• Multilingual or experience managing international communities.

Culture & Benefits

• Flexible working culture with in-office, hybrid, and remote options available.
• Subsidised mental health, therapy, and coaching sessions.
• Contributory Pension Scheme (up to 7% of annual salary) and London Living Wage employer.
• Free onsite evening bar, well-stocked breakfast bar, and access to private healthcare and dental plans.
• Regular events with partnered football clubs, on-site physical and massage therapist services.
• Access to free games released under the hirify.global Europe umbrella.