CRM Strategy Transformation Consultant (CRM)

Location: London office base, United Kingdom; hybrid working with full flexibility for assignment locations and possible periods away from home at short notice

Company

hirify.global, part of Capgemini Invent, helps customer-centric enterprises create scalable customer experiences through strategy, design, data, and technology.

What you will do

• Assess clients’ customer experience and CRM capabilities and identify opportunities for improvement.
• Design CRM and CX strategies that improve customer engagement, retention, loyalty, and business value.
• Support CRM and CX transformation enabled by platforms such as Salesforce and Microsoft Dynamics.
• Identify opportunities for automation, communications, segmentation, and process optimization.
• Collaborate with technology, data, customer, client, and external teams to develop customer-first solutions.
• Act as a key client contact and support CRM adoption, delivery, and stakeholder alignment.

Requirements

• Experience delivering customer experience, CRM transformation, or a similar type of consulting work.
• Hands-on experience using CRM platforms as an end user, or a strong understanding of their capabilities, including Salesforce, HubSpot, or Microsoft Dynamics.
• Experience identifying customer and business challenges and improving customer journeys, communications, and experiences.
• Proven experience designing and delivering CRM and CX strategies.
• Pragmatic problem-solving, adaptability, collaboration, strong interpersonal skills, and the ability to communicate ideas through clear storytelling.
• Flexibility to work from the London office base and travel to assignment locations at short notice.

Nice to have

• Experience with Adobe, Salesforce, or Microsoft platform providers.

Culture & Benefits

• Hybrid working and flexible working arrangements for UK employees.
• Focus on inclusion, collaboration, curiosity, and positive work-life balance.
• Employee wellbeing support through Mental Health Champions and wellbeing apps including Thrive and Peppy.
• Flexible benefits options and a variable compensation element based on grade and company and personal performance.
• Opportunities to contribute to technology projects with positive social and environmental impact.