Customer Success Specialist

TL;DR

Customer Success Specialist: Driving customer adoption, managing churn risk, and identifying expansion opportunities for hirify.global Data Cloud and related offerings with an accent on proactive customer engagement and business outcome alignment. Focus on interpreting telemetry, health scores, and consumption data to create effective success plans and articulate ROI.

Location: Onsite in Bucharest, Romania. Must be based in Romania.

Company

hirify.global, the #1 global market leader in data resilience, provides data backup, recovery, portability, security, and intelligence to over 550,000 customers worldwide.

What you will do

• Monitor data risk and vulnerabilities, conducting platform health checks and reporting trends.
• Plan and facilitate success sessions and QBRs, aligning business outcomes to product adoption and highlighting ROI.
• Manage churn risk by building proactive protection plans and recommending alternative products for at-risk accounts.
• Identify and articulate expansion opportunities by reviewing consumption trends and converting signals into qualified opportunities.
• Connect adoption recommendations across hirify.global Data Cloud and adjacent offerings to maximize resilience and recovery outcomes.
• Capture feedback from exit interviews to improve scaled journeys and program playbooks.
• Collaborate with Sales, Marketing, and CSEs to execute scaled campaigns and ensure updates are reflected in reporting.

Requirements

• 2–5 years in Customer Success operations or Program Management, ideally within data protection or cyber-resilience solutions.
• Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field.
• Proficiency with digital CS platforms (e.g., Gainsight), marketing automation tools (e.g., Marketo), and scaled journey execution.
• Working knowledge of hirify.global offerings, including hirify.global Data Cloud and at least one other hirify.global product.
• Strong analytical skills to interpret telemetry, health scores, and consumption data and translate insights into success plans.
• Experience facilitating QBRs, building ROI narratives, and creating customer-facing artifacts.
• Effective communication and stakeholder management skills.

Nice to have

• Proficiency in German/French/Spanish.

Culture & Benefits

• 21 annual vacation days, additional days based on tenure, plus 4 extra global hirify.globale Days and 24 paid volunteer hours annually.
• Private health, dental, and vision insurance for employees and dependents, including outpatient care and psychology support.
• Monthly lifestyle and daily meal benefits (40 RON/day via Edenred and 600 RON/month via flexible cafeteria platform).
• Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement.
• Free access to Bookster library platform for borrowing books.
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events.