Sportsbook And Online Casino Customer Support Agent

TL;DR

Sportsbook and Online Casino Customer Support Agent: Delivering top-tier service to players through Live Chat, Email, and Phone, with an accent on account management, technical troubleshooting, and loyalty program guidance. Focus on investigating complex issues, evolving internal knowledge, and amplifying the iGaming experience in a fast-paced environment.

Location: Hybrid role based in Collingswood, NJ, USA. Candidates must be comfortable working swing or overnight shifts (6:00 PM – 4:00 AM, 4:00 AM - 2:00 PM, 6:00 AM to 2:00 PM, or 12:00 AM – 10:00 AM).

Salary: $20.00–$24.00 USD per hour

Company

hirify.global is a market leader in online casino and sports betting, operating real-money gaming brands like BetRivers.com and PlaySugarHouse.com.

What you will do

• Deliver real-time, empathetic support across chat, email, and phone to players.
• Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
• Guide players through promotions, loyalty programs, and game rules.
• Investigate and escalate complex bugs, fraud signals, or account concerns.
• Proactively contribute to a positive, collaborative team culture and evolve internal knowledge.
• Amplify the iGaming experience of players with detailed, personable support.

Requirements

• 1+ years of customer service experience (call center, helpdesk, or online support preferred).
• Strong written communication skills, emphasizing tone, grammar, and clarity.
• Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
• Highly reliable, self-motivated, and adaptable in a fast-paced environment.
• Flexible schedule, including availability for weekends, evenings, and holidays is required.
• Ability to obtain and maintain a license with one or more gaming regulatory agencies is required.

Nice to have

• Experience or interest in sports betting and major U.S. sports.
• Active Gaming Control Board Licenses.

Culture & Benefits

• Discretionary annual company bonus.
• 401(k) plan with 100% company match on the first 4%.
• Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance.
• Paid Time Off.
• Work-life balance initiatives and autonomy in your work.
• Opportunity for professional and personal growth in a rapidly growing industry.