Sportsbook And Online Casino Customer Support Agent (Igaming)

TL;DR

Sportsbook and Online Casino Customer Support Agent (Igaming): Delivering top-tier service to players through Live Chat, Email, and Phone with an accent on resolving issues, navigating responsible gaming tools, and providing guidance on promos and loyalty programs. Focus on investigating complex bugs, fraud signals, or account concerns and escalating issues to Payments, Risk, Promotions, and Tech teams.

Location: This hybrid role is based in Collingswood, NJ. Open to candidates across the U.S. (except California, Washington, Maryland, and New York).

Salary: $20 - $24 USD per hour.

Company

hirify.global is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co.

What you will do

• Deliver real-time support across chat, email, and phone with empathy.
• Help players manage accounts, use responsible gaming tools, and solve tech challenges.
• Guide players through promotions, loyalty programs, and game rules.
• Investigate and escalate technical bugs, account issues, or fraud risks as needed.
• Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex issues.
• Contribute to a positive, collaborative team culture.

Requirements

• 1+ years of customer service experience (call center, helpdesk, or online support preferred).
• Strong written communication skills, including tone, grammar, and clarity.
• Familiarity with online platforms, mobile devices, browsers, and tech troubleshooting.
• Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
• Flexible schedule, including availability for weekends, evenings, and holidays.
• Active Gaming Control Board Licenses preferred or ability to obtain.

Culture & Benefits

• Discretionary annual company bonus
• 401(k) plan with 100% company match on the first 4%.
• Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance.
• Paid Time Off
• Employee Assistance Program (EAP).
• People-oriented environment and supportive atmosphere.