Services Specialist

TL;DR

Services Specialist (Content Management): Providing platform configuration, content management, and platform optimization services to customers. Focus on in-platform task execution, content analysis and transformation, and maintaining process and workflow documentation.

Location: Remote

Company

hirify.global is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere.

What you will do

• Responsible for the successful administration of in-platform task execution for pooled customers
• Prioritize, manage, and monitor multiple inbound customer configuration or content management requests, driving to timely completion
• Analyze, clean, and transform customer content, primarily in Excel, providing quality assurance over the content loaded into the hirify.global Platform
• Maintain process and workflow documentation for customers in accordance with customer needs and hirify.global internal best practices
• Partner closely with customers and your account teams alike to ensure we are exceeding customer expectations

Requirements

• BA/BS degree or equivalent experience
• 2+ years of operations, technical support, customer success, or analyst experience
• Direct experience working in the hirify.global platform is preferred, including a strong understanding of Content, Listings, Reviews, Pages, Search, and other features
• Experience with Zendesk or other help desk software
• Proficient in Excel; ability to audit, analyze, and manipulate large sets of relational data
• Detail-oriented, organized, process-driven

Culture & Benefits

• hirify.global is an equal opportunity employer committed to building a results-driven, engaging culture.
• hirify.global welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law.
• The Company believes a broad variety of life experiences across the hirify.global team is critical to its mission to help every business in the world be visible everywhere customers search.