Application Support Consultant (Fintech)

TL;DR

Application Support Consultant (Fintech): Assisting clients with SaaS financial consolidation and lease contract management solutions, focusing on analyzing and resolving technical and functional incidents. Accent on IFRS 16 standards, financial consolidation processes, and client advisory for best practices. Focus on diagnosing application anomalies, managing complex support tickets, and contributing to a technical knowledge base.

Location: Remote

Company

hirify.global is a global provider of reporting, analytics, and performance management SaaS solutions that empower leaders from over 32,000 organizations to make timely and intelligent decisions.

What you will do

• Provide Level 1/2 technical and functional support for SaaS financial solutions (Viareport Consolidation and Lease).
• Analyze, diagnose, and resolve client-reported technical and functional incidents in compliance with established SLAs.
• Advise clients on solution best practices and collaborate with Professional Services on implementation projects.
• Leverage expertise in financial consolidation processes and IFRS 16 standards for lease contract management.
• Coordinate with development and cloud teams, escalating complex requests and enriching the technical knowledge base.

Requirements

• Higher education in finance, accounting, or equivalent, with experience in application support (ideally in the financial field).
• Strong understanding of financial consolidation principles and IFRS 16 standards.
• Proficiency in accounting closing processes and financial reporting.
• Excellent communication skills in French and English (oral and written).
• Familiarity with SaaS environments, cloud architectures, and ticketing tools (e.g., JIRA, Salesforce).

Nice to have

• Database proficiency and SQL query skills.
• Experience or interest in AI tools applied to customer support, including leveraging AI-generated solutions.

Culture & Benefits

• Dynamic, collaborative, and multicultural/international work environment with daily interaction with international clients.
• Remote work with a permanent contract (40 hours/week) and bonus.
• Opportunities for continuous training, skills development, and career evolution towards senior or management roles.
• Specific benefits including meal vouchers and health insurance.