Customer Success Manager (Web3)

TL;DR

Customer Success Manager (Web3): Assisting assigned customers in maximizing their investment in hirify.global solutions by driving adoption and consumption with an accent on aligning solutions with objectives, understanding technical challenges, strategic goals, and ensuring best practices. Focus on independently leading workshops, product demonstrations, knowledge transfer sessions, and developing Success Plans to foster long-term relationships and reduce churn.

Location: Singapore Office

Company

hirify.global provides comprehensive data, services, and solutions for understanding and safely navigating blockchain activity, helping businesses and governments investigate illicit activities involving cryptocurrency.

What you will do

• Facilitate the onboarding of new customers, ensuring solutions align with objectives.
• Proactively engage with customers to understand technical challenges and strategic goals.
• Provide proactive advice, strategic guidance, and mentorship to maximize solution value.
• Cultivate trusted relationships with technical and management stakeholders.
• Independently lead workshops, product demonstrations, and knowledge transfer sessions.
• Develop a Success Plan to ensure customers achieve desired outcomes and reduce churn.

Requirements

• Solid commercial experience within blockchain/crypto technology, cybersecurity, or data analytics industry.
• Demonstrated knowledge of service delivery or account management in a post-sales and/or pre-sales environment.
• Strong presentation, communication, and analytical skills.
• Proficiency in English and Mandarin.

Nice to have

• Knowledge of Anti-Money Laundering (AML) in the cryptocurrency space.
• Understanding of blockchain/Web3 concepts.

Culture & Benefits

• Believes that diversity of experience and thought makes the team stronger.
• Committed to ensuring the team reflects unique global communities.
• Focuses on continuous learning and reevaluation of diversity culture.
• Encourages applicants across any race, ethnicity, gender, age, spirituality, and ability.
• Provides accommodations to make the interview process accessible due to a disability.