Customer Success Manager (Cybersecurity, AI)

TL;DR

Customer Success Manager (Cybersecurity, AI): Managing a large portfolio of commercial and mid-market accounts to drive product adoption, customer outcomes, retention, and expansion. Focus on identifying and progressing upsell and renewal opportunities to meet a quarterly quota while ensuring customer success with hirify.global's cyber threat defense solutions.

Location: Onsite in Sydney or Melbourne, Australia

Company

hirify.global is a global leader in AI for cybersecurity, providing a platform to protect nearly 10,000 organizations from unknown threats using proprietary AI.

What you will do

• Manage a portfolio of approximately 200 Commercial and Mid-Market customers, ensuring product adoption and value realization.
• Conduct value-add sessions with customer stakeholders and present hirify.global solutions to IT and security teams.
• Identify and progress upsell and cross-sell opportunities by aligning customer needs to relevant hirify.global use cases.
• Support renewal readiness by ensuring customers are positioned for success throughout their subscription term.
• Analyze customer engagement and usage behavior to identify risks and create action plans to improve account health.
• Manage and coordinate customer escalations through collaboration with internal teams.

Requirements

• 2–5 years of experience in Customer Success, Account Management, Project Management, Business Development, Technical Account Management, Client Services, or Consulting.
• Strong communication and presentation skills, with confidence engaging senior business stakeholders.
• Excellent time management skills, strong self-motivation, and the ability to work effectively within a team.
• Familiarity with networking or cybersecurity concepts is preferred but not required.

Culture & Benefits

• Work with a global leader in AI for cybersecurity.
• Opportunity to drive product adoption, customer outcomes, retention, and expansion.
• Collaborate closely with Sales, Technical teams, and Cyber Threat Analysts.
• Contribute insights to account strategy and participate in team projects and process improvements.