Senior Observability Architect (Observability)

TL;DR

Senior Observability Architect (Observability): Architecting and guiding the implementation of complex observability solutions across modern infrastructure and application environments with an accent on systems thinking, architecture design, and direct customer impact. Focus on leading technical discovery, design, and enablement, while shaping product roadmap priorities from a customer perspective.

Location: Remote (United States - PST)

Salary: $205,000 – $245,000 USD

Company

hirify.global is a remote-first, open-source powerhouse providing observability solutions with its Grafana LGTM Stack for over 3,000 companies globally.

What you will do

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design and assist customers on their observability maturity journey, providing expert-level troubleshooting and guidance.
• Conduct regular technical reviews and health checks to ensure client success and assist in root cause analysis (RCA).
• Advise clients on best practices and strategies for leveraging Grafana technology to achieve business goals.
• Collaborate with clients to develop and execute technical roadmaps and identify opportunities for optimization and product adoption.
• Act as the voice of the customer within hirify.global, advocating for their needs, priorities, and feature requests.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
• Experience deploying and operating Kubernetes.
• 5+ years of experience in a technical support, technical account management, consulting, SE, or Professional Services role within the technology industry.
• Strong understanding of observability solutions (Grafana, Prometheus, Loki a plus).
• Proven ability to manage multiple clients and projects simultaneously.
• Outstanding communication and interpersonal skills, with first-class written and oral communication skills required.
• Ability to travel as needed to meet with clients (up to 25%).

Nice to have

• 5+ years of technical sales, TAM, or other post-sales technical experience, ideally with open source technologies or in the observability space.
• Great at connecting product usage to value (ROI).
• Experience managing the customer lifecycle.
• Creative in solving customer adoption challenges.
• Proactive assistance with technical issues and root cause analysis.

Culture & Benefits

• 100% Remote, Global Culture with talent from around the world.
• Work in a scaling, innovation-driven organization with transparent communication.
• Benefit from open-source roots and empowered teams with a high-trust, low-ego culture.
• Defined career growth pathways and approachable leadership.
• In-person onboarding for new team members.
• Global annual leave policy of 30 days per annum, including 3 Grafana Shutdown Days.