Customer Success Manager (Security)

TL;DR

Customer Success Manager (Security): Guiding mid-market customers through their security and compliance journeys with hirify.global's platform, ensuring their success and satisfaction, and driving retention and expansion. With an accent on building trusted advisor relationships, product expertise, and driving specific business outcomes. Focus on influencing hirify.global’s strategy, resolving complex customer issues cross-functionally, and enhancing security posture through compliance offerings.

Location: Remote (US), specifically targeting the West Region.

Salary: $134,000–$158,000

Company

hirify.global is a trust management platform founded in 2018, aiming to restore trust in internet businesses by enabling companies to improve and prove their security through continuous monitoring.

What you will do

• Lead all post-sales activities for upmarket customers through onboarding, implementation, and renewal.
• Manage a book of approximately 50 customers ranging from 401 to 2000 employee accounts.
• Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
• Act as the voice of the customer within hirify.global to influence strategy and product priorities.
• Serve as the point of contact for customers, driving them to specific business outcomes.
• Become a product expert on hirify.global's platform and compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP).

Requirements

• 4+ years of experience in Customer Success at a SaaS company.
• Extensive experience with C-level executives and ability to build strong trusted relationships.
• Proven track record in top-notch account management and relationship building (QBRs, Health Check Ins).
• Technical competency to understand hirify.global’s software and build relationships with highly technical customers.
• Stellar problem-solving skills and enthusiasm for making a large impact early on at a start-up.
• Clear and thoughtful communication skills with strong critical thinking ability.

Nice to have

• Experience working in the security or compliance industry.

Culture & Benefits

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits with dependents coverage.
• 16 weeks fully-paid parental leave for all new parents.
• Health & wellness and remote workplace stipends.
• 401(k) matching.
• Flexible work hours and remote work location.
• Open PTO policy and 11 paid US holidays.
• Offices available in SF, NYC, Dublin, and Sydney.