Engineering Operations Support

TL;DR

Engineering Operations Support: Driving efficiencies and managing key programs within the engineering leadership team with an accent on financial and operational metrics, OKR implementation, and cross-functional coordination. Focus on delivering major projects, improving engineering efficiency, and high-quality stakeholder communication.

Location: Must be based in the US (compensation dependent on geographic location).

Salary: $125,000–$150,000

Company

UJET is an AI-powered contact center innovator delivering a future-proof, cloud platform to redefine customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.

What you will do

• Drive efficiencies through financial and operational metrics, analysis, and reporting for executive leadership.
• Support financial planning and analysis processes, including monthly close and quarterly forecasting cycles.
• Collaborate with engineering, product, sales operations, and marketing on strategic initiatives like pricing and go-to-market.
• Develop cross-functional relationships to improve financial practices, implement new processes, and enhance business strategy.
• Own and deliver 2–3 major cross-functional engineering or infrastructure projects from initiation through completion.
• Implement a robust OKR cadence, ensuring all engineering teams set, track, and report OKRs with clear visibility.

Requirements

• 3–7 years of relevant experience in engineering operations, program or project management, technical program management, or technical support roles, ideally within a SaaS or software company.
• Experience working with engineering teams (e.g., dev, ops, SRE, product).
• Familiarity with OKR frameworks, agile methodologies, and project management tools (JIRA, Asana, Trello).
• Strong written and verbal communication, stakeholder management, and cross-functional coordination skills.
• Bachelor’s degree (preferably in Computer Science, Engineering, Business, or related field) or equivalent practical experience.

Culture & Benefits

• Be at the forefront of AI-powered innovation, directly shaping the future of customer experience.
• Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
• Receive comprehensive benefits including medical, dental, vision, 401(k) plan, and commuter benefits.
• UJET is an Equal Opportunity Employer, prohibiting discrimination and harassment of any type.