Business Strategy & Operations Manager (AI)

TL;DR

Business Strategy & Operations Manager (AI): Driving operational excellence and strategic execution for the Engineering department, partnering with the CTO, with an accent on executive support, organizational leadership, and cross-functional collaboration. Focus on optimizing the CTO’s strategic priorities, designing operational rhythms, and implementing scalable systems for continuous improvement.

Location: Onsite in San Ramon, US. Salary range specified for candidates based in California.

Salary: $142,650–$180,675 USD (California)

Company

hirify.global AI is a leading AI-powered customer communications platform transforming how businesses communicate with customers using real-time, AI-driven insights.

What you will do

• Provide executive support and strategic partnership to the CTO and Engineering leadership team.
• Manage the CTO’s schedule, optimize priorities, and handle executive communications for various stakeholders.
• Design and orchestrate operational rhythms, including leadership offsites and all-hands meetings.
• Lead strategic planning and OKR setting processes for the Engineering department.
• Identify workflow bottlenecks and implement scalable systems to improve efficiency and processes.
• Foster cross-functional relationships with Marketing, Sales, and Finance to ensure integrated operations.

Requirements

• 6+ years of experience in business operations, project management, chief of staff, or executive support within scaling tech organizations.
• Proven ability to build cross-functional relationships and act as a liaison between executive leadership and the broader organization.
• Strong priority management skills and the ability to navigate shifting priorities in a fast-paced environment.
• Innovative mindset focused on turning ambiguous ideas into streamlined, efficient processes.
• Experience leading meetings and creating executive-level presentations for various audiences.
• Exceptional project management skills with the ability to anticipate needs and stay three steps ahead.
• Technical Fluency: Comfortable navigating the nuances of an engineering organization and partnering with senior engineering leadership.
• Proficiency with Google Workspace and project management tools (e.g., Jira, Asana).

Culture & Benefits

• Collaborative team focused on customer success and continuous platform evolution.
• Company values include: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
• Offers competitive benefits, perks, and a robust training program for professional development.
• Designed inclusive offices for collaboration and connection.
• Recognized as a certified Great Place to Work.
• Encourages applications from candidates who don't meet every single requirement but possess fundamental traits and strong ambition.