Senior Implementation Project Manager (SaaS)

TL;DR

Senior Implementation Project Manager (SaaS): Overseeing customers’ implementation of hirify.global, ensuring successful onboarding, installation, and integration of the platform while driving customer satisfaction and product adoption with an accent on defining project scope, deliverables, and success criteria. Focus on managing multiple complex projects simultaneously, mitigating risks, and making data-driven decisions.

Location: Must be in the office at least three days per week.

Salary: $148,500-$177,375 (San Francisco Bay Area)

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Lead end-to-end implementation programs for customers adopting hirify.global, ensuring successful and timely onboarding.
• Define project scope, deliverables and success criteria, aligned with the customers business objectives.
• Act as the primary point of contact for customers, providing regular project updates and managing expectations.
• Develop and maintain detailed project and resource plans to ensure hirify.global is implemented within budget and timeline.
• Collaborate with cross-functional teams to ensure smooth technical integrations and resolve any technical challenges.
• Monitor and measure key implementation metrics, such as time-to-value and customer satisfaction.

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience.
• 5+ years experience as a program manager or project manager, preferably in the software-as-a-service (SaaS) industry.
• Strong understanding of customer success principles and experience driving successful customer implementations.
• Familiarity with hirify.global, Zendesk, or similar customer messaging / customer support platforms is highly desirable.
• Excellent project management skills, with the ability to manage multiple complex projects simultaneously and deliver on schedule.
• Proof of eligibility to work in the United States is required.

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.