Customer Account Manager

TL;DR

Customer Account Manager: Developing and maintaining existing customer relationships and identifying new opportunities within the customer base with an accent on account retention and timely renewals. Focus on proactively driving account retention, identifying expansion opportunities, and managing multiple systems.

Location: Remote (United States)

Salary: $55,000–$60,000 annual base salary

Company

hirify.global is a global software company headquartered in the U.S. that empowers ambitious brands to create digital customer experiences with Drupal and its Digital Experience Platform.

What you will do

• Maintain account retention while providing exceptional customer service and developing client relationships.
• Identify and close new opportunities within the existing customer base.
• Create and execute on a territory plan to drive customer retention and upsell opportunities.
• Coordinate with business users and procurement to ensure timely renewals.
• Update and maintain the Sales database as appropriate.
• Generate trusted relationships with customers.

Requirements

• 1-2 years of experience interacting with customers and internal stakeholders.
• Strong leadership, teamwork, communication, and cross-group collaboration skills.
• Must be able to proactively drive account retention with minimal oversight from management.
• Must be able to proactively identify expansion opportunities, create and execute new business opportunity campaigns.
• Ability to explain/present solutions in the context of business requirements.
• Experience with Salesforce.com and other CRM tools.

Culture & Benefits

• Competitive healthcare coverage and wellness programs.
• Flexible "take it when you need it" time off and parental leave.
• Recognition programs.
• Embraces innovation and the potential of AI to enhance processes and improve work.