Manager, Trial Experience (Sales)

TL;DR

Manager, Trial Experience (Sales): Leading and developing a customer-facing sales team focused on trial engagement for an AI-powered SaaS platform with an accent on driving KPIs, fostering a high-performance culture, and continuous team development. Focus on interpreting data to improve team efficiency, resolving high-severity customer issues, and ensuring successful customer onboarding with the HighLevel platform.

Location: Remote. The company operates in a global, remote-first environment. An office is also located in Delhi.

Company

hirify.global is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

What you will do

• Lead, coach, and empower your team to accomplish goals and foster a positive team culture.
• Ensure team success by coaching, developing, inspiring, and holding them accountable against established KPIs.
• Support and identify process improvements and alternative solutions to drive team efficiency, productivity, and engagement.
• Conduct consistent and impactful performance conversations, conflict management, and coaching with team members.
• Provide your teams with technical resources and advice, resolve problems, and disseminate advisories.
• Serve as an influential leader, taking ownership of your team’s success and fostering growth, innovation, and proactive problem solving.

Requirements

• Bachelor’s Degree or equivalent SaaS experience is preferred.
• 5+ years of progressive experience leading fast-paced, results-driven, customer-facing teams for a SaaS or Product-Led Growth startup company is preferred.
• 3+ years of experience with staffing/hiring, performance management, career conversations, coaching, and developing front-line employees and junior managers is required.
• Strong technical aptitude to help users succeed with the software.
• Strong experience using data/analytics tools to solve problems and measure impact.
• Experience working with and/or ability to learn the use of various CRM Systems.

Culture & Benefits

• Global, remote-first environment with over 1,500 team members across 15+ countries.
• Building a global community rooted in creativity, collaboration, and impact.
• Cultivating a culture where innovation thrives, ideas are celebrated, and people come first.
• Committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job.

Hiring process

• Artificial intelligence (AI) tools may be used to support parts of the hiring process, such as reviewing applications or assessing responses.