AI Success Engineer (AI)

TL;DR

AI Success Engineer (AI): Guiding organizations from initial AI deployment to scaled enterprise adoption with an accent on technical integration, workflow transformation, and measurable value delivery. Focus on owning account health, identifying high-impact use cases, and translating customer objectives into actionable adoption roadmaps.

Location: Onsite in San Francisco, US

Salary: $240,000 + Equity

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization.
• Own account health, adoption velocity, and ongoing technical deployment across your customer portfolio.
• Conduct technical enablement and configuration sessions for the broad product portfolio.
• Identify and validate use cases by embedding with customer teams to understand workflows and pain points.
• Lead account level coordination across multiple workstreams including new product activation, change management, and deployment planning.
• Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting.

Requirements

• 8+ years of experience in technical customer facing roles such as technical account management, GenAI consulting, or solutions architecture.
• Deep, hands-on knowledge of hirify.global product capabilities, APIs, SDKs, connectors, and common integration patterns.
• Ability to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning.
• Comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges.
• Excellent project and program management instincts to lead multi-workstream initiatives.
• Strong record of driving technical deployments with hands-on customer work and owning impactful adoption and value for large enterprise customers.

Culture & Benefits

• hirify.global is dedicated to ensuring general-purpose AI benefits all humanity.
• The company is an equal opportunity employer and committed to providing reasonable accommodations to applicants with disabilities.
• Shape how AI changes work, productivity, and innovation with ambitious organizations.
• Opportunity to work closely with Sales, Solutions Architecture, Product, and Research teams.
• Competitive compensation includes equity.