Customer Success Manager (Cybersecurity/AI)

TL;DR

Customer Success Manager (Cybersecurity/AI): Guiding customers through their journey with hirify.global, ensuring rapid time-to-value and sustained success across the contract lifecycle with an accent on driving engagement, adoption, and retention. Focus on building strong relationships, identifying upsell opportunities, and mitigating churn risks for a high-volume account portfolio.

Location: Hybrid, minimum 3 days a week in our London or Amsterdam office. Serving the BENELUX mid market/commercial segment.

Company

hirify.global is a global leader in AI for cybersecurity, providing an essential cybersecurity platform to protect nearly 10,000 organizations with proprietary AI.

What you will do

• Own the customer journey from onboarding to renewal, ensuring fast time-to-value and continuous alignment with business goals.
• Build and maintain strong relationships with key stakeholders across select accounts.
• Drive product adoption and usage through engagement and education.
• Monitor account health, devising and executing scalable plans for improvement.
• Collaborate with Sales to identify upsell opportunities and with technical teams to resolve escalations.
• Mitigate churn risks through strategic planning and advocate for customer needs internally.

Requirements

• Experience in Customer Success or Account Management roles.
• Proven ability to manage a large portfolio and drive retention and growth outcomes.
• Strong communication, stakeholder management, and relationship-building skills.
• Interest in cybersecurity and AI.
• Fluent in Dutch and English (written and spoken).

Nice to have

• Experience with Salesforce, Gainsight, or similar CRM/CS platforms.
• Familiarity with MEDDPICC or other sales qualification methodologies.

Culture & Benefits

• 25 days’ holiday + public holidays and an additional day off for your birthday.
• Commuting allowance.
• Pension Scheme, Life & Disability insurance.
• Employee Assistance Program and Bicycle Leasing Scheme.
• Work in a fast-paced, dynamic environment with a global leader in AI for cybersecurity.