Senior Customer Success Associate (AI)

TL;DR

Senior Customer Success Associate (AI): Supporting client engagements and driving adoption of hirify.global's AI-powered platform within the UK public sector and NATO with an accent on maintaining strong client relationships, product demonstrations, and usage assessments. Focus on understanding customer missions, collecting feedback for product development, and ensuring exemplary service and product quality.

Location: Based in London, UK. Requires ability to travel domestically and internationally (approximately 35%) and possess UK security clearance (or ability to obtain it).

Company

hirify.global is a mission-driven company that provides a groundbreaking, AI-powered intelligence platform for real-time event detection, trusted by Fortune 50 and 100 companies.

What you will do

• Be an expert on hirify.global’s First Alert platform and develop a deep understanding of publicly available information and social media analytics use cases.
• Understand customer missions and operational processes to design and implement programs integrating hirify.global into their workflow.
• Build and maintain strong and effective client relationships, acting as a thought partner.
• Conduct quarterly customer reviews to ensure service and product quality, identify growth opportunities, and drive product adoption and customer satisfaction.
• Serve as an advocate for customers by collecting feedback and articulating product recommendations for hirify.global product development.

Requirements

• Experience working with or in the UK public sector and NATO, with knowledge of publicly available information and social media analysis.
• Bachelor's degree or equivalent relevant experience, plus 0-3 years of client-facing or product experience, ideally in the public sector.
• Outstanding communication and presentation skills, with the ability to communicate complex concepts to both technical and non-technical audiences.
• Detail-oriented mindset with excellent project management skills, a strong focus on client experience, and the ability to manage multiple competing projects.
• Tech-savvy approach with the ability to learn new software and CRM tools; SaaS or other technology-related experience is a plus.
• Ability to work independently and collaboratively, and must be willing to travel domestically and internationally (approximately 35%) and possess the appropriate UK security clearance (or ability to obtain it).

Culture & Benefits

• Flexible work arrangements and offices all over the world to foster collaboration.
• Generous PTO and sick leave, as part of a competitive benefits package.
• Robust employee resource group (ERG) network, manager development programming, and professional development funds.
• A mission-driven team with a passion to use AI for the greater good and to be agents of positive change.
• Actively promotes diversity, equity, and inclusion, condemning racism and discrimination.