Customer Success Manager (RPA)

TL;DR

Customer Success Manager (RPA): Guide customers through post-sales journeys and AI-powered transformation programs, owning adoption strategy and value delivery for automation solutions. Focus on cultivating strategic client relationships, understanding business goals, and driving successful implementation of automation solutions.

Location: Must be based in Amsterdam

Company

hirify.global is a category-leading enterprise software company focused on the transformative power of automation.

What you will do

• Own customer adoption strategy and value delivery plan for automation solutions.
• Lead end-to-end adoption delivery, coordinating internal and external teams for timely implementation.
• Cultivate strategic relationships with key clients, serving as the primary point of contact and trusted advisor.
• Understand and advise customers on how to define, deliver, and realize value aligned with their objectives.
• Collaborate with internal technical teams, sales, and other stakeholders to ensure a customer-centric approach.
• Stay abreast of industry trends, emerging technologies, and best practices in automation and contribute to thought leadership.

Requirements

• Extensive experience in customer success roles, driving customer satisfaction, adoption, and retention.
• Good understanding of Automation/RPA platforms and professional services.
• Fluency in Dutch and English is required; French would be beneficial.
• Experience in a high-growth technology company, preferably in the SaaS or RPA space.
• Strong leadership, communication, strategic thinking, and team-building skills.
• Bachelor's degree in business, technology, or a related field (MBA preferred).

Culture & Benefits

• Believes in the transformative power of automation to change how the world works.
• Committed to creating category-leading enterprise software.
• Values curiosity, self-propulsion, generosity, and genuineness within a fast-moving, fast-thinking growth company.
• Promotes a diverse and inclusive workplace that provides equal opportunities to all persons.