Customer Care Associate

TL;DR

Customer Care Associate: Providing customer support via email and live messaging across multiple verticals with an accent on enhancing the customer journey and advocacy. Focus on solving tickets efficiently, collaborating with cross-functional teams, and maintaining high productivity standards.

Location: Fully hirify.global position for the AMER region

Salary: $15,600–$35,150 USD annually

Company

hirify.global enables businesses to recruit, pay, and manage international teams compliantly with a fully hirify.global global workforce.

What you will do

• Provide customer support via email and live messaging across various product verticals.
• Maintain productivity standards while ensuring attention to detail and customer advocacy.
• Respond within agreed service level times to standard tickets.
• Collaborate closely with Customer Success, operational teams, and Sales.
• Act as the voice and ear for users, advocating for their needs.

Requirements

• Location: Must be based in the AMER region.
• Strong problem-solving skills and passion for customer journey enhancement.
• Experience in customer support with live chat and email channels.
• Proficiency with CRM tools and stakeholder collaboration.
• Fluent written and spoken English.

Nice to have

• Experience working hirify.globally or in fast-growing organizations.
• Familiarity with HR, Payroll, Healthcare, or Pension systems.

Culture & Benefits

• Work from anywhere with flexible paid time off and working hours.
• 16 weeks paid parental leave and mental health support services.
• Stock options, learning budget, home office budget, and IT equipment.
• Budget for local social events or co-working spaces.
• Async work culture empowering ownership and work-life balance.

Hiring process

• Async profile review followed by interviews with recruiter and hiring manager.
• Role play live session and executive interviews including bar raiser interview.
• Prior employment verification checks and async offer process.