Senior Account Manager (Fintech)

TL;DR

Senior Account Manager (Fintech): Driving client success and satisfaction for institutional clients in cross-border payments with an accent on enhancing customer growth, strategic relationship building, and product improvement based on customer needs. Focus on monitoring service performance, managing escalations, and influencing internal stakeholders to promote a customer-centric culture.

Location: Hybrid in London, United Kingdom

Company

hirify.global is a rapidly expanding fintech company creating a global, instant digital payment network to simplify cross-border payments for consumers and businesses in over 170 countries.

What you will do

• Lead initiatives to enhance customer growth and contribute to overall business goals.
• Foster innovation by continuously improving products, processes, and systems based on customer needs.
• Develop strategic and collaborative relationships with clients to support growth and increase long-term engagement.
• Collaborate closely with sales, client success, and delivery teams for smooth customer launches.
• Monitor service performance, promptly addressing and managing customer escalations.
• Provide effective reporting and data analysis to cross-functional teams and leadership.

Requirements

• 5+ years of experience in Business Development, Account Management, or Customer Success, with a focus on cross-selling and upselling.
• Comprehensive understanding of the financial, banking, payments, or financial services sectors.
• Familiarity with CRM systems, ideally Hubspot, or sales enablement tools.
• Proven ability to navigate dynamic environments with ambiguous structures and processes.
• Thrives in a fast-paced, constantly evolving business setting, bringing an enthusiastic and engaged mindset.
• Experience working with global clients.
• Proficiency in English is essential.

Nice to have

• Familiarity with using AI to enhance account management processes.

Culture & Benefits

• Directly impact millions of users worldwide.
• Benefit from internal mobility, mentoring programs, and continuous learning opportunities.
• Collaborate with colleagues across international hubs and a connected, global organization.
• Work in an organization guided by strong principles and values.
• Enjoy competitive compensation, benefits, and flexible work arrangements.