Senior Technical Account Manager (SaaS)

TL;DR

Senior Technical Account Manager (SaaS): Delivers proactive technical guidance to maximize customer value realization, bridging the gap between business objectives and platform capabilities with an accent on aligning Pendo solutions with business outcomes. Focus on driving return on investment and identifying opportunities for account expansion.

Location: This is a hybrid position, working 3 days per week out of our office in Central London.

Company

Pendo’s mission is to improve society's experience with software.

What you will do

• Act as a strategic technical advisor to complex and high-value customers.
• Build multi-threaded relationships with executive stakeholders, technical leads, and product teams.
• Lead the technical relationship across the full lifecycle, from onboarding to renewal.
• Provide advanced product-led consultation across Pendo’s platform.
• Troubleshoot high-stakes technical issues across web and mobile platforms.
• Deliver quarterly technical briefings and value reviews tailored to strategic goals and adoption metrics.

Requirements

• 4+ years of experience in a customer-facing technical role in a B2B SaaS environment.
• 2+ years managing strategic or enterprise-level accounts.
• Proven capability to own complex technical strategy and deliver business outcomes aligned to customer KPIs.
• Ability to work across departments and lead cross-functional initiatives.
• Excellent verbal and written communication skills.
• Demonstrated ability to mentor peers and contribute to broader team success.

Nice to have

• Familiarity with AI-powered tools and product-led growth platforms.

Culture & Benefits

• Gain experience in a diverse and exciting set of technologies and clients.
• Be part of a passionate, dynamic, and fun culture.
• Work in one of the fastest-growing startups, supported by best-in-class institutions.
• Opportunity to have a real impact on Pendo's future.