Technical Project Manager (Professional Services)

TL;DR

Technical Project Manager (Professional Services): Helping customers achieve successful outcomes through structured delivery, communication, and execution excellence with an accent on managing timelines, resources, and ensuring delivery milestones are met. Focus on orchestrating service engagements and leading internal initiatives that improve team scales, operates, and innovates.

Location: Remote - United States

Salary: $114,500 - $190,800

Company

hirify.global is a fast-growing, remote-first company with a mission to unlock the value of all observability data.

What you will do

• Act as the single-threaded owner for delivery success, proactively identifying risks, driving decisions, and taking corrective action to keep engagements on track.
• Build and maintain delivery plans, schedules, milestones, and project artifacts for complex, technical customer environments.
• Partner with consultants, partner consultants and architects by coordinating activities, clearing blockers, and ensuring project momentum across multiple concurrent customer engagements.
• Drive structured kickoff-to-close delivery flow, including documentation, success tracking, and retrospective.
• Lead internal Professional Services initiatives that improve scale, repeatability, and operational efficiency.
• Collaborate cross-functionally with Product, Engineering, Support, Sales, Customer Success, and Marketing to streamline customer outcomes.

Requirements

• Minimum 4–6 years of experience leading customer-facing technical project delivery in a SaaS, cloud, or enterprise software Professional Services environment.
• Strong understanding of cloud or enterprise software environments.
• Proven experience managing multiple concurrent technical projects or customer-facing engagements typically 5–10 concurrent engagements with varying scopes and stakeholders.
• Skilled in planning, scheduling, risk tracking, communication, and stakeholder management.
• Familiar with Agile or hybrid PM methodologies and delivery frameworks.
• Proficient with project management & collaboration tools (Kantata/Mavenlink, Jira, Confluence, Smartsheet, etc.).

Nice to have

• Experience in Professional Services or customer delivery organizations.
• Exposure to SIEM/observability/log analytics (Splunk, Elastic, Sentinel, Exabeam, DataDog, etc.).
• Background in data pipelines, security, cloud, or large-scale infrastructure environments.
• Experience with service offerings, SOW execution, or delivery reporting metrics.

Culture & Benefits

• Remote-first culture built on trust, transparency, and doing the right thing for customers.
• Generous benefits package includes health, dental, vision, short-term disability, and life insurance.
• Paid holidays and paid time off.
• Fertility treatment benefit.
• 401(k), equity, and eligibility for a discretionary company-wide bonus.