Senior Customer Success Engineer (Data Security)

Location: Must be based in San Francisco, Phoenix, or Los Angeles, US. Expect 25-50% annual travel.

Salary: $170,000–$190,000

Company

Cyera is a leading data security platform reinventing how businesses secure data and enable agile collaboration for the cloud era.

What you will do

• Serve as the primary technical expert on the Cyera Platform, providing in-depth knowledge and advice to customers.
• Drive customer adoption through effective onboarding and training, understanding their requirements to design customized use cases.
• Ensure customers realize the full value and maximize ROI by driving sustained platform adoption and leading ongoing engagement.
• Proactively identify and resolve technical obstacles, collaborating with peers to ensure customer success.
• Advocate for customer feedback, actively influencing Cyera's product roadmap and development.
• Troubleshoot and resolve technical issues impacting customers, monitoring their well-being and developing joint success plans.

Requirements

• Associate’s degree or equivalent experience is required.
• 12 years of experience with strong project management skills and attention to detail.
• Proficiency in SQL, scripting languages (e.g., Python), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies, cloud infrastructure, IAM, and permissions.
• Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
• Prior experience in a technical customer-facing role within a software company.

Culture & Benefits

• Ability to work remotely, with office setup reimbursement.
• Unlimited PTO, paid holidays, and sick time.
• Comprehensive health, vision, and dental insurance.
• Life, short-term, and long-term disability insurance.