Strategic Customer Account Manager (SaaS)

TL;DR

Strategic Customer Account Manager (SaaS): Owns relationships with strategic customers, guiding them through adoption to expansion, driving measurable business impact and long-term success. Focus on strategy, execution, and relationship depth, orchestrating internal and customer teams to achieve tangible outcomes with hirify.global.

Location: Hybrid in Santa Clara

Salary: $200,000 to $250,000

Company

hirify.global helps companies hire developers based on their skills and nurtures a community of millions of developers to upskill themselves.

What you will do

• Maintain knowledge of hirify.global products and services and market awareness.
• Drive adoption, retention, and expansion across enterprise customers through partnership and measurable outcomes.
• Develop and execute account strategies that connect customer objectives with hirify.global’s mission.
• Build relationships with executive sponsors and technical leaders, embedding hirify.global into their hiring and workforce planning.
• Lead internal and customer teams, resolving blockers, and accelerating time-to-value.
• Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting.

Requirements

• 5+ years of SaaS enterprise account management experience.
• Experience building trust and credibility with Fortune 500 customers, becoming a long-term advisor.
• Strong communicator and collaborator, able to simplify complex ideas and engage confidently across audiences.
• Expert in combining product mastery with a keen sense of business impact.
• Highly organized and outcome-driven, able to manage multiple enterprise accounts with precision.

Nice to have

• Experience working with HR tech or developer ecosystems, especially within enterprise-scale organizations.
• A background in driving multi-product adoption or leading high-growth, customer-centric initiatives.
• Comfort navigating cross-functional complexity to align internal teams and deliver unified customer outcomes.

Culture & Benefits

• People at hirify.global care deeply about their work and have an intense work ethic.
• Speed & quality are both expected.
• Commitment to growth.