Director, Strategic Accounts (SaaS)

TL;DR

Director, Strategic Accounts (SaaS): Leading a team of Customer Account Managers to drive renewals, adoption, and expansion across large enterprise customers with an accent on account strategies, talent coaching, and ensuring successful customer outcomes. Focus on defining and executing predictable growth strategies and maintaining operational excellence in a fast-moving environment.

Location: Hybrid in Santa Clara, CA with travel as needed (~25–40%). Must be Bay Area-based.

Salary: $325,000–$350,000 annual total potential earnings.

Company

hirify.global helps thousands of companies like OpenAI, NVIDIA, and Amazon hire developers based on their skills vs. pedigree, and also nurtures a community of millions of developers to upskill themselves.

What you will do

• Lead, coach, and develop a high-performing team of Strategic Customer Account Managers.
• Define and execute account coverage and expansion strategies, ensuring predictable growth and strong retention.
• Partner with cross-functional teams (Sales, Product, Marketing) to unlock customer value, driving adoption, renewals, and multi-product expansions.
• Remain hands-on with team accounts, leading QBRs, negotiating renewals/expansions, and attending customer meetings in person.
• Build a culture of operational excellence with disciplined forecasting, pipeline hygiene, and rigorous execution cadences.
• Collaborate with Product, Marketing, and Services to translate customer insights into GTM and product priorities.

Requirements

• 5+ years in Enterprise or Strategic Account Management (SaaS preferred) with a proven record of renewals, expansions, and retention across complex, Fortune 500 accounts.
• 3+ years leading and developing high-performing teams of 3-5 Enterprise Account Managers.
• Bay Area–based, with the flexibility to join customers and teams onsite and travel as needed (~25–40%).
• Strategic and adaptable, with a sharp awareness of market dynamics, customer needs, and competitive signals.
• Strong blend of business acumen and operational discipline.
• Comfortable engaging C-level stakeholders across HR, Talent, and Engineering functions.

Nice to have

• Experience leading complex, multi-product SaaS renewals within enterprise-scale accounts.
• Deep understanding of the HR tech or developer ecosystem, including talent, hiring, and upskilling solutions.
• Background in building and scaling customer success or account management teams during rapid growth phases.

Culture & Benefits

• Intense work ethic, valuing craft, speed, and impact.
• Opportunities to work with leading companies like OpenAI, NVIDIA, and Amazon.
• Eligible for incentive-based pay, with potential stock options and benefits.
• Culture of operational excellence and disciplined execution.
• Focus on continuous growth and development.
• Equal employment opportunity and affirmative action employer.