Customer Account Manager (Hrtech)

TL;DR

Customer Account Manager (Hrtech): Owns relationships with strategic enterprise customers, guiding them through adoption to expansion and driving measurable business impact and long-term success. Focus on building trusted relationships with executive sponsors and technical leaders, resolving blockers, and accelerating time-to-value.

Location: Hybrid in London, UK

Company

hirify.global helps companies hire developers based on their skills and nurtures a community of developers to upskill themselves.

What you will do

• Maintain knowledge of hirify.global products and services, as well as market awareness.
• Own and manage your Book of Business (BoB), driving adoption, retention, and expansion across enterprise customers.
• Develop and execute account strategies that connect customer objectives with hirify.global’s mission.
• Build trusted relationships with executive sponsors and technical leaders.
• Act as the captain for your accounts, leading internal and customer teams and resolving blockers.
• Run proactive engagement cadences, including QBRs, success check-ins, and executive reviews.

Requirements

• Bring 5+ years of Saas enterprise account management experience.
• Demonstrate resilience, curiosity, and a focus on understanding customer goals.
• Be naturally relationship-oriented and able to build trust with Fortune 500 customers.
• Be a strong communicator and collaborator who can simplify complex ideas.
• Combine product mastery with a keen sense of business impact.
• Be highly organized and outcome-driven, managing multiple enterprise accounts with precision.

Nice to have

• Experience working with HR tech or developer ecosystems, especially within enterprise-scale organizations.
• A background in driving multi-product adoption or leading high-growth, customer-centric initiatives.
• Comfort navigating cross-functional complexity to align internal teams and deliver unified customer outcomes.

Culture & Benefits

• Thrive in fast-moving, high-accountability environments.
• Value long-term partnerships more than short-term wins.
• Balance empathy with execution, understanding customer pain points while driving business results.
• Value excellence, speed, and impact as non-negotiable.