Strategic Customer Success Manager (AMERICAS)

TL;DR

Strategic Customer Success Manager (AMERICAS): Advising customers and their employees through global employment processes and platform onboarding, owning the health and retention of a customer portfolio. Focus on cross-functional collaboration to resolve issues, identifying expansion opportunities across products and countries, and acting as a trusted advisor on global employment practices.

Location: Remote from Colombia, Argentina, Mexico, Bolivia, Brazil, Chile, Guatemala, Peru, Uruguay, or Venezuela

Company

hirify.global provides global payroll and compliance services through an Employer of Record (EOR) model, enabling companies to legally and efficiently employ workers in other countries.

What you will do

• Own the health and retention of a customer portfolio, ensuring consistent value realization.
• Partner cross-functionally to proactively resolve issues affecting client and employee experience.
• Collaborate with Hiring Success Managers and clients to ensure committed hires are activated efficiently.
• Identify strategic expansion opportunities across products and countries, educating customers on new capabilities.
• Cultivate customer advocates by driving strong outcomes and encouraging positive public feedback.
• Act as a trusted advisor on global employment, providing informed guidance on country-specific practices.

Requirements

• 2+ years of experience in Account Management, Customer Support, or Customer Success, ideally in a SaaS platform business.
• Experience working in global HR, Payroll, or Global Mobility.
• Excellent English is a must, with clear communication and strategic thinking.
• Strong time management, collaboration, independence, and empathy skills.
• High motivation and passion for the company's mission.

Culture & Benefits

• Early-stage startup environment offering a voice to influence and grow rapidly.
• Opportunity to experience hyper-growth and build a global team.
• Work for a market leader with competitive compensation and top-of-the-range work equipment.
• 100% remote work with PTO regulated by local statutory.
• Culture that values respect, kindness, the right to fail, diversity, and inclusion.

Hiring process

• AI tools may be used to support parts of the hiring process, but final decisions are human-made.