Customer Onboarding Specialist

TL;DR

Customer Onboarding Specialist: Managing the end-to-end onboarding process for new clients and ensuring a seamless transition to hirify.global’ products with an accent on product configuration, training, and client satisfaction. Focus on tailoring training to specific client needs and collaborating with cross-functional teams to drive product improvements.

Location: Remote working with frequent opportunities to meet up. Must be based in Europe, specifically Italy is mentioned as a remote option.

Company

hirify.global is a fast-growing B2B SaaS startup in the hospitality tech industry, helping lodging providers boost revenues and direct bookings globally.

What you will do

• Manage the end-to-end onboarding process for new clients, including account setup, product configuration, and initial training.
• Conduct personalized training sessions and webinars to educate clients on hirify.global’ solutions effectively.
• Serve as the primary point of contact for new clients during the onboarding process, addressing questions and concerns.
• Create and maintain onboarding documentation, guides, and resources to help clients navigate the platform.
• Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to ensure a cohesive onboarding experience and provide feedback for product improvements.

Requirements

• Strong background in client onboarding, customer success, or a related role within the tech or SaaS industry.
• Ability to manage multiple onboarding projects simultaneously and prioritize tasks to meet deadlines.
• Excellent verbal and written communication skills, conveying complex information clearly and concisely.
• Demonstrated ability to think critically and solve problems proactively, managing client relationships effectively.
• Professional fluency in Italian and English is required.

Nice to have

• Previous experience in the hospitality industry.

Culture & Benefits

• Work in a small, top-performing, and extremely fast-moving team where your contribution is highly valued.
• Opportunity to join one of the best travel-tech sales teams in Europe.
• An environment that encourages continuous growth, learning from mistakes, and where your voice matters.
• Remote working with frequent opportunities to meet up.
• Fun and enriching experiences through unforgettable team-building events.