Customer Success - North America - Strategic (AI)

TL;DR

Customer Success - North America - Strategic (AI): Partners directly with enterprise customers building and deploying conversational agents on the hirify.global Agents Platform with an accent on agent design, personas, conversation flows, tool integrations, and voice customization. Focus on deploying and scaling agents across web, mobile, and telephony, and integrating agents with existing data sources and systems.

Location: Remote, United States. The ability to operate in ET, CT, MT, or PT timezones is required. Preference for candidates to be based in New York City or San Francisco, with the option to work out of our offices in these cities.

Company

hirify.global is a research and product company defining the frontier of audio AI.

What you will do

• Advise enterprise customers on agent design, personas, conversation flows, tool integrations, and voice customization.
• Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony.
• Integrate agents with existing data sources and systems.
• Analyze agent performance data and conversational logs to identify friction points and optimization opportunities.
• Drive cross-sell through deeper agent usage.
• Partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

Requirements

• 7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role.
• Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention.
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals.
• Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders.
• Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences.
• Strategic thinker with a proactive approach to identifying client risks and opportunities.

Nice to have

• Experience in audio AI space.

Culture & Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining hirify.global means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: hirify.global proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.