Associate Customer Success Manager (Cloud)

TL;DR

Associate Customer Success Manager (Cloud): Managing a portfolio of customer accounts and orchestrating the customer journey to promote retention through realized value, with an accent on cloud technology, financial operations, and customer impact. Focus on leveraging automated playbooks, data-driven insights, and one-to-many training to drive customer adoption and value realization.

Location: Remote (Colombia)

Company

hirify.global is a global technology company that helps cloud-driven organizations leverage AWS, Google Cloud, and Microsoft Azure to drive business growth and innovation with their hirify.global Cloud Intelligence solution.

What you will do

• Own a portfolio of customer accounts, leveraging automated playbooks and workflows through the customer journey (onboarding, adoption, value realization, renewal, expansion).
• Deliver one-to-many customer training and education sessions and host office hours for Q&A on the hirify.global console.
• Analyze customer sentiment and growth propensity using insights from Customer Success tooling.
• Support the Account Management team by sharing insights on adoption and sentiment, emphasizing account growth and relationships with key stakeholders.
• Manage customer escalations, identify risks, and build mitigation plans in collaboration with relevant teams.
• Act as a customer advocate, escalating feedback to engineering and product teams.

Requirements

• 1-2 years of experience in Customer Success in a B2B SaaS company.
• Technical aptitude with an interest in learning and leveraging AI.
• Proven ability to manage high and competing workloads with strong attention to detail and prioritization.
• Exceptional communication skills to foster positive business relationships.
• A proven track record of creative problem solving.
• Fluent in English to a professional degree (verbal and written).

Nice to have

• Experience with finance or data analytics.
• Experience with public cloud platforms (GCP, AWS, Azure) and/or FinOps Certifications.
• Additional languages.

Culture & Benefits

• Unlimited Vacation.
• Flexible Working Options.
• Health Insurance and Parental Leave.
• Employee Stock Option Plan and Home Office Allowance.
• Professional Development Stipend and Peer Recognition Program.
• Embraces a global, remote team culture with flexibility and support for skill development.