Production – Ops Senior Specialist (Marketing Cloud)

TL;DR

Production – Ops Senior Specialist (Marketing Cloud): Ensuring flawless campaign execution and operational excellence for complex, data-driven marketing journeys with an accent on data integrity, journey health monitoring, and incident management. Focus on conducting Root Cause Analyses, troubleshooting automation and data sync issues, and validating end-to-end data flow across multiple systems.

Location: Remote (USA). Preference for candidates based in the PST time zone, though applicants in other US locations will be considered if they are able to work PST hours.

Salary: $81,100–$115,100 annually (for candidates based in Washington State).

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, focused on leveraging cutting-edge technology to create additional revenue streams and new lines of business for organizations.

What you will do

• Monitor daily journey and automation performance to ensure data volumes and configurations align with expectations.
• Act as the first point of contact for production issues, coordinating fixes with technical teams.
• Conduct and document Root Cause Analyses (RCAs) for production incidents and present insights to leadership.
• Generate bi-weekly and monthly performance reports for internal business and leadership reviews.
• Validate end-to-end data flow across multiple systems (Data Cloud → SFMC → Journey Builder → Content).
• Troubleshoot automation and data sync issues in collaboration with engineering and capability teams.

Requirements

• Advanced experience with Salesforce Marketing Cloud (SFMC), including Automation Studio, Journey Builder, and Contact Builder.
• Proficiency in AMPscript for troubleshooting and content validation.
• Strong SQL skills for querying, data validation, and issue investigation.
• Solid understanding of SFMC data structures (Data Extensions, Shared DEs, Send Logs, Data Views).
• Familiarity with Salesforce Data Cloud for audience activation and data synchronization.
• Excellent documentation and communication skills, especially with technical and non-technical stakeholders.

Nice to have

• Salesforce Marketing Cloud or Data Cloud certification.
• Experience developing or managing relational databases.
• Background in production or CRM operations environments supporting large-scale automated journeys.

Culture & Benefits

• Comprehensive benefits package including medical, dental, vision, Flexible Spending Account, and 401k program.
• Competitive PTO offerings and Parental Leave.
• Opportunities for professional growth and development.
• Work with multiple clients and teams, gaining hands-on experience with world's best technology.