Associate Systems Administrator (Zendesk Support)

TL;DR

Associate Systems Administrator (Zendesk Support): Owns and optimizes the Zendesk environment to ensure customer support platform is reliable, scalable, and configured to empower teams to deliver exceptional client experiences with an accent on system security, permissions, and compliance controls. Focus on maintaining reporting dashboards to track KPIs, SLAs, and support trends.

Location: This is a hybrid position working in our Atlanta, GA office 2-3 days per week.

Salary: $26 ‒ $34 Hourly

Company

hirify.global is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses.

What you will do

• Maintain Zendesk Support, Guide, Chat, Talk, and related integrations.
• Manage users, roles, groups, triggers, automations, macros, SLAs, and workflows.
• Maintain system security, permissions, and compliance controls.
• Monitor system performance and proactively troubleshoot technical issues.
• Provide training and documentation for agents, team leads, and managers.

Requirements

• 1-2 years of experience as a Zendesk Administrator or similar systems admin role.
• Strong knowledge of Zendesk platform capabilities (Support, Guide, Talk, Explore).
• Hands-on experience configuring automations, triggers, workflows, and APIs.
• Proficiency with reporting and dashboarding in Zendesk Explore or equivalent.
• Strong troubleshooting, problem-solving, and documentation skills.

Nice to have

• Experience with integrations between Zendesk and CRM systems (e.g., Salesforce, HubSpot) or communication platforms (e.g., Slack, Teams, VOIP).
• Familiarity with data analysis, SQL, or BI tools.
• Zendesk Administrator certification.
• Exposure to ITIL, ticketing best practices, or customer success operations.

Culture & Benefits

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Employee Well-Being program