Customer Enablement Manager (AI)

TL;DR

Customer Enablement Manager (AI): Managing the adoption journey and ensuring customers derive maximum value from the hirify.global Weave platform, with an accent on proactive engagement strategies and product data analysis. Focus on building strong relationships with stakeholders, identifying internal champions, and collaborating with cross-functional teams to deliver impactful outcomes.

Location: Must be based in London, England

Company

hirify.global’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.

What you will do

• Manage the adoption journey for a portfolio of large, commercial and enterprise customers.
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies.
• Share best practices, use cases, and product expertise to help teams unlock the full value of hirify.global Weave.
• Build trusted relationships with stakeholders across roles and departments.
• Identify and empower internal champions who can advocate for hirify.global Weave within their organizations.
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success.

Requirements

• 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS.
• Excellent communication skills, with the ability to connect with a wide range of customer personas.
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams.

Nice to have

• Experience using node-based design products or working with design and collaboration tools.
• Background in UX/UI, Design Ops, or Frontend Development.

Culture & Benefits

• hirify.global celebrates and supports differences, knowing that a team rich in diverse thoughts, experiences, and opinions allows employees, products, and the community to flourish.
• hirify.global is an equal opportunity workplace dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.
• Reasonable accommodations will be provided to ensure individuals with disabilities can apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment.
• All candidates are required to keep their cameras on during video interviews to ensure the integrity of the hiring process and facilitate a more personal connection.
• If hired, you will be required to attend in-person onboarding.