Sales Support Specialist (AI)

TL;DR

Sales Support Specialist (AI): Providing first-line support to the global sales organization, resolving system and process queries, and maintaining data integrity across the tech stack with an accent on supporting 250+ Account Executives (AEs), Sales Development Representatives (SDRs), and Customer Success Managers (CSMs). Focus on implementing a formal support ticketing system, analyzing ticket patterns, and ensuring data accuracy between Salesforce and ChargeBee.

Location: Hybrid work schedule, with team members coming into the office twice a week.

Company

hirify.global is a global communications platform powered by Language AI, committed to breaking down language barriers and improving communication for individuals and businesses.

What you will do

• Monitor and manage the Sales Operations support Slack channel, providing timely resolution to sales team queries across APJ, EMEA, and Americas regions.
• Lead the implementation and management of a formal support ticketing system, documenting all support requests, resolutions, and root causes.
• Ensure data integrity across the sales tech stack, focusing on the link between Salesforce (CRM) and ChargeBee (billing system).
• Create and maintain comprehensive training materials and workflow documentation for common support scenarios and resolutions.
• Work closely with Sales Operations, Customer Operations, Finance Operations, and Salesforce Administration teams to resolve complex issues.
• Provide critical support during quarter-end and year-end deal closure periods.

Requirements

• 2-4 years of experience in Sales Operations, Sales Support, Revenue Operations, or related field.
• Strong understanding of CRM systems (Salesforce experience highly preferred).
• Experience with billing/subscription management systems (ChargeBee or similar).
• Proven ability to manage multiple priorities in a fast-paced, global environment.
• Excellent problem-solving skills with a methodical approach to troubleshooting.

Nice to have

• Previous experience working in a high-growth SaaS environment.
• Experience implementing or managing support ticketing systems.
• Knowledge of additional sales tools in our tech stack (ZoomInfo, Cognism, LinkedIn Sales Navigator, Salesloft).
• Understanding of subscription business models and revenue recognition.
• Experience working with global sales teams across multiple regions.
• Background in sales or business development roles, providing firsthand understanding of sales team needs.

Culture & Benefits

• Diverse and internationally distributed team with people of more than 90 nationalities.
• Open communication, regular feedback, and a focus on empathy and growth mindset.
• Hybrid work schedule with team members coming into the office twice a week, flexible working hours.
• Virtual Shares: An ownership mindset in every role.
• Regular in-person team events.
• 30 days of annual leave.