Customer Experience Engineer (AI)

TL;DR

Customer Experience Engineer (AI): Providing hands-on technical support for hirify.global and StackBlitz users, troubleshooting technical issues, and advocating for customer needs. Focus on resolving technical problems, creating self-serve resources, and improving the feedback loop between customers and the product team.

Location: Located in a Western European or American time zone

Company

hirify.global is transforming the way people build and interact with technology, and is a next-gen, AI-powered builder that lets you create, edit, and deploy web and mobile apps instantly, right in your browser.

What you will do

• Troubleshoot and resolve technical issues across hirify.global and StackBlitz via email, chat, and occasional video calls.
• Serve as a public-facing expert across social platforms and live events, answering questions with empathy and clarity.
• Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context.
• Create and improve self-serve resources, including documentation, how-tos, and AI knowledge base content.
• Collaborate with internal teams to catch emerging issues early and advocate for customer needs.
• Assist with QA and testing ahead of releases to help catch issues before they reach customers.

Requirements

• Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS.
• Familiarity with databases, API integrations, and Chrome DevTools.
• Understanding of LLMs and expertise in crafting effective prompts for optimal AI responses.
• Exceptional written communication skills to explain complex concepts simply.
• A genuine customer-first mindset.
• Located in a Western European or American timezone

Culture & Benefits

• Globally distributed, fully remote team of passionate engineers, designers, and creatives.
• Opportunity to build the future of software development.
• Remote-friendly environment.